Customer Service and Terms of Sale

Call or Email Customer Service
1-213-325-5080
8:00am - 5:00pm Eastern Standard Time
Monday through Friday
sales@amazinggreenhouse.com

Shipping
Most orders ship the next business day from date of purchase unless otherwise noted, and arrive between 3 - 10 business days from date of purchase. Amazing Green House is not responsible for non-delivery due to circumstances beyond our control, such as labor and/or maritime strikes, customs delays, and Acts of God.

Prices and Availability
Prices and availability of all products are subject to change without notice. Despite our best efforts to sell online only those products we have in stock, quantity may not be available for all products. If the product you want to order is out of stock, we apologize for any inconvenience.

Terms and Conditions of Sale
This Terms and Conditions of Sale (the "Agreement") constitutes a binding legal contract between you and Amazing Green House, the owner and operator of the www.amazinggreenhouse.com website (the "Site"). By ordering any product or service via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted.

This Agreement is intended to supplement the Website Terms of Use. Amazing Green House takes the issue of privacy on the Internet very seriously.

DISCLAIMER OF WARRANTIES
THE FOREGOING WARRANTY AND RETURN POLICY IS MADE EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES OR GUARANTIES. Amazing Green House EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THE WARRANTIES SET FORTH HEREIN GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. IF A PRODUCT HAS BEEN PURCHASED FOR CONSUMER USE AS DEFINED BY 15 U.S.C. § 2301, ANY IMPLIED WARRANTY OR WARRANTIES SHALL EXPIRE ON EXPIRATION OF ANY EXPRESS WARRANTY.

Containers, Merchandise Sizes, Assembly
Containers are not included unless otherwise noted. All sizes listed on merchandise are overall height. Some assembly may be required. Please contact us if you have any questions before purchasing, or for further information.

Return Policy
All returns must be requested within 3 business days of receipt of shipment. No merchandise can be returned without prior authorization from Amazing Green House.

Customer is responsible for all freight charges.

International orders are non-returnable.

Custom made to order trees, are non-returnable. Please contact us for more information prior to purchasing.

If you would like to return your purchase please contact Amazing Green House Customer Service at 1-213-325-5080 or e-mail us at sales@amazinggreenhouse.com. Give the sales representative your order number or customer account number, order number, and/or item number, and the quantity you wish to return. Also, briefly explain why you would like to return the merchandise.

We will issue you a return authorization number and instructions on how to return the merchandise. Please mark the outside of your carton (s) with your return authorization number for immediate processing.

Items not returned in their original box or improper repackaging of items will not be accepted by Amazing Green House. If you are unable to use Amazing Green House's original box, please notify Amazing Green House before you return the item.

Amazing Green House will give you the correct shipping address to return the merchandise. Please DO NOT return your order to us without receiving prior instructions, or return additional merchandise not previously authorized.

Amazing Green House is not responsible for the freight charges of returned goods directly resulting from customer error. However, we will assist you in choosing the most economical method to ship back your return.

You will have 3 business days from the date you receive your return authorization number to send returned items back to our shipping facility. Authorized returns arriving back to Amazing Green House more than 10 days from the date of the return authorization may be subject to additional return fees.

After the product has been returned and inspected by Amazing Green House returns staff, we will issue a credit to either your credit card or by check, depending on what payment method was used at the time of purchase.

Please contact us if you have any questions concerning our return policy prior to purchasing. We will be happy to assist you.

Freight Claims and Shipping Damage
The purchaser should inspect their shipment immediately upon receipt. Open cartons and packaging to identify all materials. This is to ensure all items ordered are present and intact.

If the product you receive is damaged, you MUST make note of damages on the truck bill of lading or immediately notify your FedEx, UPS, or Common Carrier driver to mark any damages on their shipping form. YOU MUST MAKE NOTE OF ANY DAMAGES BEFORE THE SHIPPING CLERK LEAVES YOUR FACILITY. Amazing Green House staff will be happy to assist you with filing a shipping claim.
Damages must be reported to Amazing Green House within 2 days of receipt of delivery.

Genaral Information
Our products are not recommended for outdoor use unless expressly noted, and Amazing Green House is not responsible for any damage caused by the weather. 
Any product that has been subject to misuse, improper storage, unauthorized modification, unauthorized repair, neglect, alteration, improper installation or other acts which are not the fault of Amazing Green House, including damage caused by shipping can not be returned to Amazing Green House.

Backorders
Backorders will be shipped automatically, without notice, up to 90 days, unless the customer specified a cancellation date. Discontinued items or sold out items will be automatically canceled, and amount of backorder will be credited back to customer’s credit card.